CAREERS AT EXPLORICA

International Product Coordinator
Controller
Air Operations Coordinator
China Program Manager
Software Developer
Sales Executive
Program Associate

International Product Coordinator

The International Product Coordinator is responsible for the entire customized product and process for all International Customized Sales.

Responsibilities

• Work with Sales to increase International group leader and participant enrollment on custom tours and answer pricing and itinerary questions to help maximize sales
• Responsible for the pricing and reviewing of International custom itineraries, checking feasibility in terms of time and close dates
• Maintain a high margin level for all customized tours using discretion where necessary. Also monitors and corrects private group fee discrepancies, airport fee increases, and tour fee increases of all International custom tours.
• Creates all International customized tour websites in a timely manner, monitors the accuracy of the information online and displays correct pricing for all tours to maximize sales and ensure customer satisfaction.
• May be asked to assist in budget update and creation of all custom and brochure International tour components, updating tour components in the product and tour system
• Uses gained knowledge of International product and systems to assist in all sales (both standard and custom) and propose recommendations as to how to improve department efficiency and tours.
• May be asked to speak with clients via phone or email to assure current or future customized business
• Assumes additional responsibilities as requested.

Requirements

• A bachelor's degree preferred.
• A minimum of 1 year office support experience.
• Strong attention to detail and the ability to manage multiple tasks at one time.
• Strong communication and presentation skills including the ability to work with all levels of employees and customers in a diplomatic and professional manner.
• Proficient computer skills and the ability to learn new software products a must.

To Apply
Please email your resume and detailed cover letter to jobs@explorica.com.

Explorica Inc. is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to race, color, religion, creed, national origin, citizenship status, gender, disability, genetic information, sexual orientation or veteran status.

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Air Operations Coordinator

Explorica is seeking an Air Operations Coordinator to assist the Air Transportation department with all aspects of air operations processes. These processes include every step from group flight requests to airline ticket delivery to our customers. The coordinator must be budget conscious and have the ability to find the lowest costing flights for our customers while not sacrificing quality of service.

Responsibilities

• The Air Operations Coordinator works proactively with both departmental team members and other departments to coordinate flight activities to the utmost efficiency. This position organizes, prioritizes and delegates as needed to ensure the flights process is within budget or below budget for every customer.
• Facilitates requesting and qualifying of group space with airlines.
• Updates the Airline Contract Database with contract revisions as received.
• Coordinates GDS reservation bookings and ticketing during peak departure season.
• Coordinates the group reservation process while maintaining strict deadline standards.
• Organizes files and ticket packets to ensure timely dispatching.
• Supports requests for individual travel arrangements and airline tickets.
• Assists with departmental communications such as providing updates for schedule changes.
• Provides support on other projects and tasks as requested by department Managers and Executive.

Requirements

• An Associates degree in a business related field preferred.
• A minimum of 1 to 2 years of progressive experience working with airlines in the travel industry.
• Solid experience working with customers directly and the ability to work with different types of personalities in a diplomatic manner.
• Strong communication skills both verbally and in writing and the ability to apply those skills when dealing with both internal and external customers.
• Proficient computer skills with one or more years of experience with Amadeus (or other GDS), FileMaker Pro, Outlook and other MS Office products.
• Must be well-organized and meticulous
• Knowledge of geography and IATAN areas

To Apply
Please email your resume and detailed cover letter to jobs@explorica.com.

Explorica Inc. is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to race, color, religion, creed, national origin, citizenship status, gender, disability, genetic information, sexual orientation or veteran status.

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China Program Manager

Position Summary:

Explorica is expanding its business in China and is looking for a dynamic individual to help build and launch the new business.

The China Program Manager works with internal departments to develop and launch our product offering to Chinese outbound Teacher-led Student group tours to North America. The manager also works with the Vice President to develop and execute the Business Plan to achieve financial and growth objectives.

Responsibilities include:

Market Research

• Review information on existing Chinese groups who traveled to the U.S, especially itineraries, price, survey results, and relationship with Agents in China.
• Work with Product Development and Land Operations to understand and enhance the current product offering; which includes tour itineraries and prices.
• Complete and maintain benchmarking of competitive products.

Go to Market Strategy

• Work with Senior Managers and Executives in Boston to define and implement the market entry strategy.
• Develop Channel Strategies working with Chinese Agents, Educational Companies, Government, and Schools.
• Determine best path forward and implement each strategy.
• Extensive travel to China will be required to build relationships and increase brand awareness within the Chinese market.

Relationship Building and Sales

• In China, the Program Manager will initiate contacts and meet with licensed education companies and travel tour operators in China to present and sell our product offering.
• In the U.S., the Program Manager will meet with key Universities and Schools to develop relationship to enhance the Product Offering.
• The Program Manager may attend select trade shows and conferences or meet with key government officials and agencies to further develop the market.

Business Management

• Assist Vice President with the development of the business plan
• Develop project timeline required to achieve business plan results including deliverables, communication plan, marketing and sales projections, and financial objectives
• Provide monthly status to Executives

Requirements:

• Fluent in Mandarin Chinese and English and ability to speak and conduct business in Mandarin Chinese.
• Ability to travel extensively to China and within the United States.
• A Bachelor degree in business management or a related degree.
• A minimum of 5 years experience in a progressive management role with a proven track record for business acumen and independent productivity.
• Knowledge of the educational system in China and in the United States, travel industry experience a plus.
• Experience in Business Development and Marketing in China; preferably with a US based company.
• Superlative communication and presentation skills especially when dealing with high ranking government or school officials and Corporate Executives. Strong sense of diplomacy and maturity when dealing with all external and internal business contacts.
• Ability to multi-task projects and responsibilities and strong prioritization skills.
• Results oriented individual with a strong drive to deliver on commitments.
• Proficient computer skills

To Apply
Please email your resume and detailed cover letter to jobs@explorica.com.

Explorica Inc. is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to race, color, religion, creed, national origin, citizenship status, gender, disability, genetic information, sexual orientation or veteran status.

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Software Developer

The software developer role designs, constructs, tests and maintains internal and external web-based systems.

Responsibilities

• The software developer maintains existing systems by monitoring and correcting software defects; works closely with other employees in areas such as program management, flights, and sales and marketing to ensure proper system operation.
• The software developer researches, designs and develops new systems to support the business needs of each functional area for the company.
• Creates technical specifications and test plans; writes and updates operational documentation.
• Consults with the appropriate employees concerning the maintenance and performance of software systems and asks questions to obtain information, clarify details and implement needed changes or enhancements.
• Constantly updates technical knowledge and skills.
• Applies strong problem-solving skills and thinking laterally as part of a team, or individually, to meet the needs of an assigned project.
• Assumes additional responsibilities as assigned.

Qualifications

• A Bachelor’s Degree in Computer Science or a related field
• At least 2 years of development experience using Microsoft .Net Technologies
• Working knowledge of:

  .Net 2.0 Framework (C#, ASP .Net)
  SQL Server
  HTML, XSL/XML, CSS
  Web Services

• Strong attention to detail and the ability to solve technical problems with programming experience and skills. The ability to apply logic and discipline to all problems with a consistent end result of resolution.
• A keen sense of organization, prioritization, multi-tasking, and attention to strict deadlines.
• Experience delivering results in a fast paced environment.
• A desire for a casual environment with aggressive goals.

To Apply
Please email your resume and detailed cover letter to jobs@explorica.com.

Explorica Inc. is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to race, color, religion, creed, national origin, citizenship status, gender, disability, genetic information, sexual orientation or veteran status.

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Sales Executive

The Sales Executive position for Explorica Inc. is responsible for the selling of educational tours for students. Depending on office location an SE may have a designated region, where he/she must maintain competitive sales numbers and call time. The SE is responsible for ensuring customer satisfaction from start to finish. Working with the Sales Manager or Director, each SE is responsible for achieving sales goals by soliciting past business and prospecting new business.

Qualifications
Explorica recruits candidates who are motivated and persistent. In addition, we are looking for:

• Elite communication and organizational skills
• A strong customer focus and excellent customer service skills
• Ability and motivation to make 85+ contacts daily, at least 2 hrs per day on the phone with teachers
• Sales/Telemarketing experience, preferably 1+ years
• Knowledge of culture and geography of Western Europe and/or Asia
• A four-year college degree
• A passion for foreign travel

To Apply
Please email your resume and detailed cover letter to jobs@explorica.com. Please answer one of the following questions in your cover letter.

1. By providing examples, convince Explorica that you can adapt to a wide variety of people, situation and environments.
2. Describe a time when you persuaded others to do something. What steps did you take to ensure that your voice was heard?
3. Describe, in detail, an example of when your persistence had a rewarding outcome. How did this make you feel? Would you invest your hard work to repeatedly see the same accomplishment?

Explorica Inc. is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to race, color, religion, creed, national origin, citizenship status, gender, disability, genetic information, sexual orientation or veteran status.

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Program Associate (Boston, MA)
Explorica is seeking a program associate to assist program consultants with all aspects of the pre- and post-sales process. Responsibilities include and handling customer service calls, administrative support, mailing material packets, taking payments, and entering student applications. We seek employees who are organized, motivated, and persistent. You must have a four-year college degree and possess a solid working knowledge of MS Word, Outlook, Internet Explorer, and Excel. You should also have work experience (although recent college graduates with summer job office experience and/or office internship experience will also be considered). Time spent living or traveling in Europe is a plus. To apply email your resume, salary history, and cover letter (we especially want to hear what sort of company culture you thrive in and what you believe are your greatest assets as a sales associate) to Human Resources at jobs@explorica.com. You must live in the greater Boston area or be planning to relocate in the near future. No phone calls, please.
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Sales Executive

The Sales Executive position for Explorica Inc. is responsible for the selling of educational tours for students. Depending on office location an SE may have a designated region, where he/she must maintain competitive sales numbers and call time. The SE is responsible for ensuring customer satisfaction from start to finish. Working with the Sales Manager or Director, each SE is responsible for achieving sales goals by soliciting past business and prospecting new business.

Qualifications
Explorica recruits candidates who are motivated and persistent. In addition, we are looking for:

• Elite communication and organizational skills
• A strong customer focus and excellent customer service skills
• Ability and motivation to make 85+ contacts daily, at least 2 hrs per day on the phone with teachers
• Sales/Telemarketing experience, preferably 1+ years
• Knowledge of culture and geography of Western Europe and/or Asia
• A four-year college degree
• A passion for foreign travel

To Apply
Please email your resume and detailed cover letter to jobs@explorica.com. Please answer one of the following questions in your cover letter.

1. By providing examples, convince Explorica that you can adapt to a wide variety of people, situation and environments.
2. Describe a time when you persuaded others to do something. What steps did you take to ensure that your voice was heard?
3. Describe, in detail, an example of when your persistence had a rewarding outcome. How did this make you feel? Would you invest your hard work to repeatedly see the same accomplishment?

Explorica Inc. is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to race, color, religion, creed, national origin, citizenship status, gender, disability, genetic information, sexual orientation or veteran status.

Senior Accountant (Toronto, Ontario)
The Senior Accountant will be involved with daily financial process with primary focus on tour activities occurring in Canada. The position will be located in Canada and will report to the CFO located in Boston.

Responsibilities

• Responsible for accounts payable, accounts receivable, cash management, and payroll for the Canadian Entries.
• Post general ledger entries daily
• Print checks, prepare wires, and make deposits daily.
• Reviewing A/P and A/R aging reports
• Track and record GST in accounting system
• Review coding on invoices and PO and enter into Great Plains software.
• Develop and maintain relationships with our international vendors and clients
• Maintain open line of communication with Department Heads and CFO.
• Prepare monthly recurring and adjusting journal entries
• Prepare monthly accruals and assist in monthly reporting cycle with US corporation.
• Research and document account variances verses budgets
• Perform Bank Reconciliations and determine cash management requirements
• Assisting in automation or future projects.
• Assist in monthly financial close process.

Requirements

• Must have 3-5 years solid General Ledger Experience
• BS in Accounting or equivalent work experience
• Handle and perform the duties with little direct supervision
• Self motivated
• Speak clearly, both in person and by telephone, using a high level of verbal skills and listening skills.
• Computer Knowledge: Great Plains (preferred), Excel, Word
• Ability to organize and prioritize.
• Ability to take ownership of tasks and see them through to completion
• Ability to complete tasks with a high degree of accuracy.

Compensation
Explorica offers a generous base salary and commission plan. Explorica also offers medical, dental, a generous paid time off policy and travel perks.

To Apply
Communication skills are critical for success in this position, so we want you to write a cover letter telling us about yourself. We especially want to hear what sort of company culture you thrive in. PLEASE NOTE: Only resumes with cover letters will be considered.

Email your resume, salary history, and cover letter to jobs@explorica.ca. You must live in the area or planning to relocate in the near future (sorry, no relocation packages provided). Please no phone calls or unscheduled visits to the office.

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Program Consultant (Toronto, Ontario)
Explorica is seeking a sales professional with strong prospecting skills and direct sales experience for our Toronto office. Our sales conducted over the phone to existing clients and strong prospects, all of whom are teachers. Our sales professionals are experts in building long-term relationships with teachers.

Qualifications
We seek employees who are motivated, persistent and will be committed to delivering the highest level of service to our customers. In addition you should possess:

• Excellent prospecting skills and the ability to prioritize.
• Excellent writing, speaking, and organizational skills
• A three or four-year university or college degree.
• A strong customer focus and excellent customer service skills
• Ability and motivation to make 40+ contacts daily (expect 3-4 hrs per day on the phone with teachers and parents).
• Knowledge of culture and geography of Western Europe and/or Asia.
• A passion for foreign travel
• Bilingual in French (prefered, but not required)

Compensation
Explorica offers a generous base salary and commission plan. Explorica also offers medical, dental, a generous paid time off policy and travel perks.

To Apply
Communication skills are critical for success in this position, so we want you to write a cover letter telling us about yourself. We especially want to hear what sort of company culture you thrive in. PLEASE NOTE: Only resumes with cover letters will be considered.

Email your resume, salary history, and cover letter to jobs@explorica.ca. You must live in the area or planning to relocate in the near future (sorry, no relocation packages provided). Please no phone calls or unscheduled visits to the office.

Tour Directors
Do you know the European Continent inside and out? Do you have a wealth of knowledge and the confidence to share it with others? We're looking for bilingual people who have at least one year of European travel industy experience. You must be living in or based in Europe for the tour season to be considered.You must enjoy helping young North America travelers to discover everything that Europe has to offer. You will accompany and lead European tours of varying sizes throughout the year. You will be responsible for the well-being of these groups. You will be expected to research specific destinations and provide commentary on the destination countries, as well as to suggest activities for periods of free time. You will check groups in and out of hotels, and you are the liaison between tour groups and travel suppliers such as hotels, restaurants, and bus companies. You are a trusted source of knowledge and you will be expected to share that knowledge with your tour groups. The perfect candidate should be fluent in English and at least one other language from our destination countries. You should have at least one year of experience leading tours in Europe and the ability to use digital cameras, hand-held computers, and email. This candidate should be a problem-solver who is energetic and prepared. This is a challenging position, but a rewarding one as well. If you are interested, please fill in the online application .